The JS issue would be linked to the JSM issue, with the link type set as "blocks". The issue created in JS project would have the same title and description of the JSM issue, so the developer can understand the bug reported by the customer. When a new bug request is created in JSM project, the help desk agent could manually trigger that automation in the issue view, and a new issue would be created in JS project. Make an automation that creates a new issue in Jira Software with the title, description and attachments from a specific issue. As far as I know, the only way would be to add developers as help desk agents on JSM, but that would cost us very much. From now on, what is the best way/workflow for the developers fix that bug and automatically notify the help desk agent that the bug is fixed so the customer can receive a reply? If all users in Jira Software could see JSM issues, the problem was solved, because the developers could see the description and fix the bug. When a customer opens a new request for a bug, a new issue is created in JSM project. We have 2 projects: a Jira Software project, for our development team, and a JSM project, for our customer support team. And developers work in a JS project (and usually don't have access to JSM project, because each developer would need a product license for JSM). The problem is that when a customer creates a new request, the issue is in JSM project. I'm searching for the proper way for help desk agents have developers fix bug requests and notify customers that the problem is solved. I'm trying to figure out the best way to make a JSM project and a Jira Software project work together smoothly.
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